Arigatou Loyalty Program
Wazakura Japan is something more than bonsai tools or ikebana supplies. Our customers and community are at the heart of everything we do. To show our appreciation we have set up an exciting rewards and referral system: the Arigatou Loyalty Program. Earn Arigatou points as you shop and share on social media, and then convert them into coupons, gift cards, and fantastic bonsai experiences.
Because appreciating your support is more than saying thanks. We say Arigatou!
FREQUENTLY ASKED QUESTIONS
How does the Arigatou Loyalty Program works?
How do I earn Arigatou Points?
How do I spent Arigatou Points?
Where can I go to find all of my membership account details?
What happens to my Arigatou Points when I return or cancel items/an order
Can I use the Arigatou coupons and gift cards together with other rewards and promotions when I am shopping?
If I return an item that I got using Arigatou rewards to buy, will I be refunded for the cash/points?
I have questions about the Arigatou Loyalty Program. How can I contact you?
How do I earn Arigatou points?
You start earning points from the moment you join. You will automatically get 200 points after signing up!
Also, every time you make purchase of bonsai tools or ikebana supplies we will rewards you with 1 Arigatou point for every 1 USD spent!
Let us know your birthday and we will send you 250 Arigatou points to celebrate this very special moment.
Furthemore, you can also do any of the following actions to get extra points:
- Refer us to a tomodachi
- Follow us on Facebook, Instagram, Pinterest or subscribe to our Youtube channel
- Tag @wazakurajapan on Instagram *
- Share on Facebook
- Leave a review of your purchase
- Review us on Google **
- Send us a receipt of your first Etsy purchase ***
- Subscribe to our newsletter
- And many more!
* valid once per month
** only valid after a purchase
*** not applicable if you made a previous purchase on our official store
We may offer bonus points events from time to time and in that circumstance the bonus points offer would apply. Separate terms and conditions will apply to each bonus points offer.
Note: Some of the actions will earn you points automatically, but some others will require you to inform us in order to validate them. Sign in and then Log in the Arigatou Program widget and check the Ways of Earning section to see what each action requires.
How do I redeem my Arigatou points?
As you earn and collect points in the Arigatou Program, you will reach different levels: Ume, Take and Matsu. Each of them offer a unique set of benefits and rewards for you to enjoy. Check them out!
| PERKS |
Ume (225-999 points) |
Take (1000-1499 points) |
Matsu (more than 1500 points) |
|
Birthday Gift |
250 points |
250 points |
250 points |
|
Tomodachi Referral (info below) |
☑️ |
☑️ |
☑️ |
| Coupons |
1 coupon 5 USD off |
1 coupon 10% off |
1 coupon 15% off |
|
Free gift |
Bonsai Wire, Cleaning Kenzan Needle |
Sap Eraser, |
Scissors Holder, |
|
Gift Card |
1 gift card of 10 USD |
1 gift card of 15 USD |
|
|
Early Access to Promotions |
|
☑️ |
☑️ (Automatic email) |
|
Vote on New Releases/New Release Sneak Peek |
☑️ (Automatic email) | ☑️ (Automatic email) | |
|
Annual Gift** |
☑️ | ||
|
Japanese Expert Bonsai Coaching/Critique Session |
☑️ (Available soon) |
☑️ (Available soon) |
|
|
Other Exclusive VIP rewards! |
Soon! | Soon! | Soon! |
*Free gifts are subject to stock availability. If there is no stock when you claim a particular free gift, we may offer a replacement.
**Annual gift is sent upon request and will be included in the recipient's desired next order placement.
Tomodachi Referral
We reward our customers when you refer friends and family to our store. You will receive 100 arigatou points and they will get a 10% off on their first purchase. It’s a win for everyone!
- Sign up: Join the Arigatou Loyalty Program
- Refer friends: Share with them your personal link
- Enjoy the Benefits: When they make their first purchase, you will receive arigatou points too!
Where can I go to find all of my membership account details?
Click on the Arigatou Loyalty Program tab on the right side our our site and log in. You can view all the related info to the rewards available for you, your current VIP tier, your Arigatou points balance, and actions you can perform in the menu that will appear. Please feel free contact us for any questions you may have at: info@wazakurajapan.com
I already have subscribed to your newsletter and/or I'm already following your social media. Can I still claim those Arigatou points?
Yes, you absolutely can! Just join the Arigatou Loyalty Program and then let us know by email your username and the following:
・For social media: the social media you are following us on and whether or not your username in said social media is the same used in your Arigatou Loyalty Program account. NOTE: If you are following us on Facebook or on Instagram, before contacting us you need to click first in the corresponding button in the "Ways of Earning" section within the program widget.
・For newsletter: The email address you used to subscribe.
We will check the information and then add those points to your Arigatou Loyalty Program account.
Coupons obtained through the Arigatou Loyalty Program cannot be redeemed together with other discount codes or promotions at checkout.
Gift Cards obtained through the Arigatou Loyalty Program can be used at checkout with other promotions and discount codes as long as they are not from the Arigatou Loyalty Program.
If I return an item I got using Arigatou Rewards, will I be refunded for the cash/points?
Arigatou Rewards applied to your purchase are non-refundable. If you choose to return an item where you redeemed an Arigatou Program Reward, you will be refunded for the price of the item as reflected in the final invoice.